A set of specialized organizational capabilities for providing value to...
Looking back on a year where corporate giants fell and government bailouts were measured in the billions, the challenges faced by a typical IT Service Provider may seem of low priority. But now that IT...
View ArticleChallenges affecting Incident Management
* Are all calls registered? Are they assigned a unique number? * Which priority codes do we use and how is the priority determined? * Organization of the 1st line support group (Service Desk) *...
View ArticleIT Professionals with CompTIA Server+ certification
Big companies are looking for IT employees who have the CompTIA Server+ certification Disasters…they come in all shapes and sizes. In the IT world, a great number of problems tend to emanate from...
View ArticleOnline community manager: What is your message?
Online community manager can be a mix of product development, service management, account management, pre-sales activities, solutions and support, juggling timelines, deadlines, and deliverables is...
View ArticleOnline community manager: What do you want to achieve?
With a sense of who you are and a vision of the person you want to become, a plan for professional or personal development can be created, earning a psychology degree online through an online...
View ArticleData Awareness: Do you quickly investigate if data has leaked?
Under the notifiable data breaches scheme, you must be told if a data breach is likely to cause you serious harm, and it is the data owner who will deal with security violations pertaining to the data...
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